Frequently asked questions

How long takes for my order to arrive?
The delivery time for orders within the European Union is 5-10 business days after shipping date.

Does Olentia Nasus have perfume samples?
We at Olentia Nasus does not produce samples but we are making all our efforts to produce at least a small batches of samples to our faithful followers. Stay tune and register to our news so you don’t miss them.

How will Olentia Nasus handle my personal information?
Olentia Nasus doesn’t sell or disclose any of the personal information collected at www.olentianasus.se Your information will only be used to ship your order. Please read our Privacy Policy in the Terms and Conditions for complete information.

Do I need to register?
You do not need to register to shop at olentianasus.se.

How can I pay for my order?
We use Paypal as partner to process payment for your order. These service offer the following payment options: Visa, MasterCard, Maestro and American Express. If you do not have a PayPal account, you can use this service as a guest and pay with a credit card.

Is my credit card information safe?
Yes, it is. Paypal are international online payment service provider. Payment details are entered over a secure SSL link to Paypal who will then authorize the payment after checking the details that have been entered. Credit card details entered in the webshop are kept securely by Paypal and are not transmitted to Olentia Nasus.

Terms & conditions

These terms apply to all users of olentianasus.se. They will be valid for all your future transactions with Olentianasus and visits to olentianasus.se. These conditions regulates sales of perfumes or other products by olentianasus.se to private individuals. This website is destined exclusively to private individuals. The conditions of sales mentioned hereafter concern only olentianasus.se and are not related to any other conditions as for as those which are applied in stores. olentianasus reserves the right to revise these terms and conditions. The date of the latest update is found at the end of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.  

Disclaimer

We do not guarantee that all the items available at the olentianasus.se online shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you by e-mail. olentianasus cannot warrant that the content of olentianasus is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date.

olentianasus may at any time change the content of the site and the items available in the product range. Though we strive to always display the correct texts, images and pricing in the site and web shop, errors may occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled.

Part of the services mediated through olentianasus are performed and concerned for by outside organizations. In situations where Olentianasus act as agent for such services, we cannot be held responsible for any errors resulting from their activities. Olentianasus cannot be held responsible for any damage caused from using the site or not being able to use the site. Olentianasus cannot guarantee a problem-free, uninterrupted and secure access to the web site.

Exchanges and Returns

During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact.

The Olentianasus webstore cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to Olentianasus. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer’s expense. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser.

Note that additional duties and/or taxes will not be refunded. Neither will the original shipping costs for delivering your order. VAT will be included in the refund. All exchanges are subject to availability. Faulty items will be exchanged to the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery. Exchanges and returns can only be made as described in Olentianasus webstore’s instructions, which will be e-mailed to you in such case. Items cannot be exchanged or refunded at other stores than the webstore.

Delay of Delivery

Olentianasus aims to deliver all orders within the stated delivery time. If the delivery has not taken place within 30 days of payment, the customer has the right to cancel the order free of charge and is entitled to a full refund including shipping costs. 
Please contact info@olentianasus.se if you wish to request a refund and to solve any other issues regarding a delay of delivery. 

Customs

Olentianasus perfumes may contain ingredients that cannot be imported into some countries. Please check with your local customs. Olentianasus will NEVER be held responsible for import-issues that arise from placing an order in our webstore.

Privacy Policy

All personal information saved at www.olentianasus.se will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to Olentianasus when subscribed to the newsletter. Your personal data may be disclosed to third parties only when it is necessary to fulfil the purposes described above. If you wish to end your subscription to information from us, send an email to info@olentianasus.se stating your email address and a short description of the matter.

You have the right to at any time know what information is kept about you in our systems. This information can be requested by sending an email to info@olentianasus.se. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. All customers paying by card are subject to validation checks by Moneybookers.com. Olentianasus makes the reservation to delay any order if we suspect a further security control is needed.

Cookies

Cookies are used by Olentianasus in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. olentianasus.se may not operate properly when cookies are disabled in your web browser.

Governing law

The terms of use are complied in accordance with Swedish law and the Swedish courts will have exclusive jurisdiction.

Olentianasus Webstore

Målargränd 13 A, Umeå, Sweden

+46 730 93 64 09

info@olentianasus.se